Warranty Support

Warranty Coverage

Our products come with a 3 Year warranty covering defects in materials and workmanship. This warranty does not cover damage caused by misuse, accidents, or unauthorized modifications.

How to File a Warranty Claim

To file a warranty claim, please follow these steps:

1. Gather Your Information:

Purchase receipt or proof of purchase
Product serial number
Description of the issue

2. Contact Customer Support:

Phone: 1300 783 031
Online Form: Submit Warranty Claim

Provide your purchase details, product serial number, and a description of the issue.

3. Follow Instructions:

Our Customer Support team will provide instructions on how to return the product (if necessary) and obtain a repair or replacement. Ensure you follow these instructions carefully to avoid delays.

Warranty Processing Time

Once we receive your warranty claim, processing time typically ranges from 2-3 business days. We will keep you updated on the status of your claim and provide an estimated timeline for repair or replacement.

Warranty Terms and Conditions

Please refer to our Voluntary Warranty Statement for detailed information on what is covered under our warranty and any exclusions or limitations.

FAQs

Q: How do I know if my issue is covered under warranty?
A: Please review our Warranty Coverage section or contact Customer Support for assistance in determining if your issue qualifies.

Q: What should I do if I lost my receipt?
A: A receipt or proof of purchase is required to process a warranty claim. If you’ve lost your receipt, please contact us; we may be able to verify your purchase through other means.

Contact Us

For any questions or further assistance regarding warranty support, please reach out to our Customer Support team: