FAQs

Level 2 chargers provide a higher power output compared to standard wall sockets, resulting in faster charging times. This can be especially beneficial if you have a larger battery capacity or need to recharge your electric vehicle quickly. As an example, the EV305 chargers up to 4 times faster than a plugging into a standard wall socket.

Any EV that supports AC Type 2 socket or DC CCS2, which are majority of EVs today.

A Charger with RFID capability has the ability authenticate and allow access to only authorised users.

EV305 is simply designed to plug and charge. No apps to commission or use. The LED status will indicate your charging status. You can use your vehicle app to monitor any charging statistics.

Open Charge Point Protocol (OCPP) is an application protocol for communication between Electric Vehicle, charging stations, central management system via network. It is an open standard which facilitate interoperability and data exchange among different products and services across multiple vendors.

Yes, you can choose the Installation option during checkout. Our experienced Installation provider will visit your site, evaluate the requirements, and give you a quote for installing your EV Charger.

Yes, all the chargers have tethered cable.

Yes, the charges are designed for indoor and outdoor installation.

The chargers are mounted to a wall or pedestal. The pedestals have option of adding a cable management system for easy management of the cable.

Check if there is power to the charger from the dedicated power circuit. Make sure the isolation switch is turned on. Check the LED status and error codes on the charger to troubleshoot using the user manual. For EV9xx/3000/35000 check if the emergency stop button is pressed. If still not working, please contact customer service.

This will depend on the factors such as maximum charging capacity of the EV, battery type and the input charger power. Typically, 7kw home charger will charge deliver range of 40km per hour.

There are various factors such as type of dwelling, distance from the main switchboard to the location of the charger, number phases in your electricity supply and mounting type determine the cost. By selecting the Installation option at checkout. Our professional Installation provider will then conduct a site visit, assess the requirements, and provide a quote for the installation of your EV Charger.

After payment, we will dispatch the charger to your nominated shipping address.